Add-On Solutions
WhatsApp Automation Built Into Sembark Travel CRM
Ready-made WhatsApp automations for travel agencies take every client from enquiry to trip end. Build your own for anything else.
A day in your office
The Challenges Travel Businesses Face
Leads wait, then book elsewhere
Teams spend hours sending repetitive updates, booking confirmations, payment reminders, & vouchers. It’s time-consuming, inconsistent, and not scalable.
Follow-ups depend on memory
Important updates (payments pending, vouchers, trip reminders) get delayed or forgotten, damaging customer trust & conversions.
Clients constantly chasing for updates
Customers & agents keep chasing for status updates, increasing pressure on the team & frustrating clients.
How It Works
WhatsApp Automation for Every Stage of the Trip
- 1
Capture every lead instantly
Get started by enabling Notify by Sembark, connecting WhatsApp API, & configuring your account settings.
- 2
Hand off and follow up
At once define key events & set up personalised messages/templates to automate across your booking lifecycle.
- 3
Confirm the booking
The system automatically starts sending real-time updates at key stages like booking confirmation, payments, vouchers, and upcoming trips.
- 4
Collect payments on time
Automatically notify sales, operations, & accounts on key actions like payments received, bookings converted, and tasks assigned.
- 5
Deliver a smooth trip
Automatically engage customers, agents, & teams while tracking message delivery, reads, and complete communication visibility.
Plus custom triggers for any stage your team works in. New automations are added regularly.
What Happens After You Switch
Notify by Sembark turns constant follow-ups into effortless automation
Seconds
First WhatsApp reply to every new lead
0
Payment reminders typed by hand
100%
Messages logged against the lead or trip
Unlimited
Custom triggers you can create
From “Any Update?” to Everything Already Shared
Features That Automate Every WhatsApp Update, End to End
Smart Schedules & Auto-Stop
Automatically sends timely alerts before & during the trip to keep customers informed. Automatically shares vouchers, invoices & travel documents without any manual effort.
Custom Triggers
Designed to extend beyond WhatsApp to email and other channels from the same automation flow.
Shared WhatsApp Team Inbox
View, track, & manage all WhatsApp conversations directly from the trip ID dashboard. Respond, monitor, & take over chats without switching screens.
Delivery & Read Tracking
See sent, delivered and read status for every message, inside the lead or trip in Sembark.
Transactional, Not Bulk
One-to-one updates sent as WhatsApp utility templates, which cost less than marketing messages and carry lower block risk.
The Sembark Way
Your Workflow With & Without Notify by Sembark
The Old Way
Meta leads wait hours for a first reply
Quotes sent once, then forgotten
Accounts chases instalments by hand
Clients ask "where's my voucher?"
WhatsApp chats outside the CRM
The Sembark Way
Welcome in seconds, enquiry created in the CRM
Quote followed up on your schedule
Reminders before and after due date; stop on payment
Voucher sent the moment it's issued
Every message logged against the lead or trip
Frequently Asked Questions
FAQs for Notify
Can I automate WhatsApp payment reminders for trip instalments?
Yes. Set reminders before the due date, on it and every few days after. They stop automatically once the payment is recorded.
Do leads from Facebook and Instagram ads get a WhatsApp message?
Yes. Meta lead ad leads and click-to-WhatsApp chats both get an instant welcome, and the enquiry is created in your CRM.
Can I create my own automations?
Yes. Custom triggers let you send a message at any stage, for example when a lead or trip is tagged.
Can my team reply manually?
Yes. Salespeople and admins can take over any chat from the Trips Dashboard, with a shared inbox, chat assignment and internal notes.
Is Notify a bulk WhatsApp or chatbot tool?
No. It sends one-to-one updates triggered by events on each lead or trip.
How much does Notify cost?
₹1,000 + GST per WhatsApp number per month, billed in advance. Messages are billed on actual usage: Meta's WhatsApp charges plus a Sembark fee of 20 paise per marketing template and 5 paise per utility template. You pay the Sembark fee only on messages Meta charges for. Messages Meta doesn't charge for, like replies within the 24-hour customer service window, cost you nothing extra.
Is there a limit to how many messages I can send?
No fixed limit from Sembark. Sending capacity follows your WhatsApp Business API messaging tier, which grows with your number's quality and volume.
Still have questions?
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