---
title: Login to Sembark | Documentation
description: Learn how to access your Sembark account and resolve common login issues. If you do not have a login account, please contact your company's administrator to request access. If your company is not yet registered with Sembark, visit the Sembark Registration page to create a new company account and get started.

---

# Login to Sembark

Learn how to access your Sembark account and resolve common login issues. If you do not have a login account, please contact your company's administrator to request access. If your company is not yet registered with Sembark, visit the Sembark Registration page to create a new company account and get started.


Once you have been onboarded to Sembark, you can access your dashboard using your registered email address and password.

## How to Login

1. Visit <https://sembark.com> and click on the Login link at the top of the page.
2. Click on Login from the top-right corner of the page.
3. Enter your registered email address and password.
4. Click Login to access your Sembark Dashboard.

![Image showing login page on Sembark.](https://test.sembark.com/assets/images/uploads/docs-login-og.png)

## Facing Issues While Logging In?

If you are unable to log in, refer to the following common issues and solutions.

### 1. Invalid Credentials

If you receive an "Invalid Credentials" error, it means the email address or password entered is incorrect.

![Image showing the Invalid Credentials error on the Sembark login page.](https://test.sembark.com/assets/images/uploads/docs-login-troubleshooting-invaild-credential.jpg.jpg)

#### Solutions

* If you've forgotten your password, use the forgot password option to reset your password.
* Verify that your email address has been entered correctly.
* If you are unsure about your registered email address, contact your account administrator.
* Ensure you are using the correct login page, Visit [](https://test.sembark.com)<https://sembark.com> and then click on `Login`.

### 2. Too Many Failed Attempts

After multiple failed login attempts, a "Too Many Attempts" error may appear, along with a countdown timer that temporarily restricts further login attempts.

![Image showing the Too Many Failed Attempts error on the Sembark login page.](https://test.sembark.com/assets/images/uploads/docs-login-troubleshooting-multiple-attempts.png)

#### Solutions

* Wait until the countdown ends before trying again.
* Avoid repeated failed logins, as they can lead to temporary lockouts.
* If issues persist, try resetting your password or contacting support.

### 3. Login Blocked Due to Multiple Active Sessions

To maintain account security and prevent misuse, login access may be temporarily blocked if the same account is used on multiple devices or locations simultaneously.

#### Solutions

* This is a security measure to avoid unauthorized usage or data conflicts.
* Please ensure only one person accesses an account and logs in from trusted devices only.

:::caution Data Corruption & Inconsistencies

Using the same account on multiple devices or browsers can lead to data corruption and system instability.

:::

#### Best Practices

* Use your account only on trusted devices.
* Avoid sharing your login credentials.
* Maintain one active session at a time.

### 4. Account Disabled

If your account is disabled, you'll be unable to log in. This can happen for the following reasons:

![Image showing the Account Disabled error on the Sembark login page.](https://test.sembark.com/assets/images/uploads/docs-login-troubleshooting-account-disabled.jpg.jpg)

#### Admin Action

* Your team admin or manager may have temporarily or permanently disabled your account.
* Contact your team manager or admin for assistance.

#### Overdue Subscription

* Accounts with unpaid or overdue subscription fees will be disabled automatically by our system.
* If you're an Account Admin, contact Sembark Support immediately.
* Regular users should reach out to their team admin or manager for more information.

### 5. System Upgrade in Progress

If you see a message like in the screenshot - "We're currently upgrading our system! Please check back later... - it means Sembark is being updated.

![Image showing the System Upgrade in Progress error on the Sembark login page.](https://test.sembark.com/assets/images/uploads/docs-login-troubleshooting-system-upgrade.jpg)

#### Solution

* Wait 10–15 minutes for the update to complete.
* Once the process is done, you can log in as usual.
* This occurs when new features or improvements are going live.

- - -

For further help or technical support, feel free to contact our support team via [support@sembark.com](mailto:support@sembark.com) or through the in-app help center.

## Docs Navigation

Current page: [Login to Sembark](https://test.sembark.com/travel-software/docs/login.md)

### Getting Started

* [Getting Started with Sembark](https://test.sembark.com/travel-software/docs/getting-started.md)
* [Login to Sembark](https://test.sembark.com/travel-software/docs/login.md)
* [Reset Password](https://test.sembark.com/travel-software/docs/reset-password.md)
* [Passwordless Login with Passkeys](https://test.sembark.com/travel-software/docs/passwordless-login.md)
* [Two-Factor Authentication](https://test.sembark.com/travel-software/docs/two-factor-authentication.md)
* [Account Security and Password Policies](https://test.sembark.com/travel-software/docs/account-security.md)
* [Dashboard, Notifications and Global Search](https://test.sembark.com/travel-software/docs/dashboard-and-notifications.md)

### Queries

* [Queries](https://test.sembark.com/travel-software/docs/queries-overview.md)
* [Add New Query](https://test.sembark.com/travel-software/docs/add-a-query.md)
* [Query Details](https://test.sembark.com/travel-software/docs/query-details.md)
* [Follow-ups and Tags on queries](https://test.sembark.com/travel-software/docs/query-followups.md)
* [Conversion](https://test.sembark.com/travel-software/docs/query-conversion.md)
* [Query Cancellation](https://test.sembark.com/travel-software/docs/query-cancellation.md)
* [Trip Plan Requests (Integrated Leads)](https://test.sembark.com/travel-software/docs/trip-plan-requests.md)
* [Tasks and Comments](https://test.sembark.com/travel-software/docs/tasks-and-comments.md)
* [Guests and Tourist Management](https://test.sembark.com/travel-software/docs/guests-and-tourists.md)
* [Trip Holding, Locking and Data Archival](https://test.sembark.com/travel-software/docs/trip-holding-and-locking.md)

### Quotes

* [Quotes](https://test.sembark.com/travel-software/docs/quotes-overview.md)
* [Create New Quote](https://test.sembark.com/travel-software/docs/create-quote.md)
* [Share Quote](https://test.sembark.com/travel-software/docs/share-quote.md)
* [Update Quote](https://test.sembark.com/travel-software/docs/update-quote.md)
* [Quote Pricing, Markup and Taxes](https://test.sembark.com/travel-software/docs/quote-pricing.md)
* [Multi-Option (Multi-Category) Quotes](https://test.sembark.com/travel-software/docs/multi-option-quotes.md)
* [Flights in Quotes](https://test.sembark.com/travel-software/docs/flights.md)
* [Quote PDF and Email Template Customization](https://test.sembark.com/travel-software/docs/quote-templates.md)
* [Quote Suggestions and Reusing Quotes](https://test.sembark.com/travel-software/docs/quote-suggestions.md)

### Hotel Bookings

* [Hotel Bookings](https://test.sembark.com/travel-software/docs/hotel-bookings-overview.md)
* [Update Status of a Hotel booking](https://test.sembark.com/travel-software/docs/hotel-booking-update-status.md)
* [Hotel Booking Vouchers](https://test.sembark.com/travel-software/docs/hotel-booking-vouchers.md)
* [Hotel Booking Enquiry Emails and WhatsApp](https://test.sembark.com/travel-software/docs/hotel-booking-enquiries.md)
* [Hotel Changes, Replacements and Drops](https://test.sembark.com/travel-software/docs/hotel-booking-changes.md)
* [Self-Booked Accommodation Details](https://test.sembark.com/travel-software/docs/self-booked-accommodations.md)
* [Hotel Check-Ins and Check-Outs](https://test.sembark.com/travel-software/docs/hotel-check-ins-and-outs.md)

### Tour Operations

* [Cab Schedules](https://test.sembark.com/travel-software/docs/cab-schedules-overview.md)
* [Assign Service Provider for Cab Schedules](https://test.sembark.com/travel-software/docs/cab-schedule-assign-service-providers.md)
* [Operational Bookings and Tour Operations Calendar](https://test.sembark.com/travel-software/docs/operational-bookings.md)
* [Share Transfer and Activity Details](https://test.sembark.com/travel-software/docs/share-operational-services.md)
* [Trip Vouchers](https://test.sembark.com/travel-software/docs/trip-vouchers.md)
* [Activity and Ticket Bookings](https://test.sembark.com/travel-software/docs/activity-bookings.md)
* [Travel Activity Vouchers](https://test.sembark.com/travel-software/docs/activity-vouchers.md)

### Accounting

* [Accounting](https://test.sembark.com/travel-software/docs/accounting-overview.md)
* [Create New Account](https://test.sembark.com/travel-software/docs/create-accounting-account.md)
* [Proforma Invoices](https://test.sembark.com/travel-software/docs/proforma-invoices.md)
* [Incoming Payments and Instalments](https://test.sembark.com/travel-software/docs/incoming-payments.md)
* [Payment Gateway — Automated Collections with Payments by Sembark](https://test.sembark.com/travel-software/docs/payment-gateway.md)
* [Outgoing Payments to Suppliers](https://test.sembark.com/travel-software/docs/outgoing-payments.md)
* [Payment Receipts](https://test.sembark.com/travel-software/docs/payment-receipts.md)
* [Supplier and Customer Payment Preferences](https://test.sembark.com/travel-software/docs/payment-preferences.md)
* [Accounting Ledgers, Downloads and Account Tools](https://test.sembark.com/travel-software/docs/accounting-ledgers-and-downloads.md)

### Organization Settings

* [Contact and Billing Addresses](https://test.sembark.com/travel-software/docs/contact-and-billing-addresses.md)
* [Bank Accounts](https://test.sembark.com/travel-software/docs/bank-accounts.md)
* [Multi-Branding](https://test.sembark.com/travel-software/docs/multi-branding.md)
* [Users, Roles and Teams](https://test.sembark.com/travel-software/docs/users-and-teams.md)
* [Lead Integrations](https://test.sembark.com/travel-software/docs/integrations.md)
* [Terms and Conditions Management](https://test.sembark.com/travel-software/docs/terms-and-conditions.md)
* [Currencies, Exchange Rates and Tax Types](https://test.sembark.com/travel-software/docs/currencies-and-taxes.md)
* [Notify — Automated Customer Communication](https://test.sembark.com/travel-software/docs/notify-automated-communication.md)

### Master Data

* [Trip Destinations](https://test.sembark.com/travel-software/docs/trip-destinations.md)
* [Hotels Master Data](https://test.sembark.com/travel-software/docs/hotels-master-data.md)
* [Transport Services and Cab Types](https://test.sembark.com/travel-software/docs/transport-services-master-data.md)
* [Travel Activities and Tickets](https://test.sembark.com/travel-software/docs/travel-activities-master-data.md)
* [Unified Suppliers Management](https://test.sembark.com/travel-software/docs/suppliers.md)
* [Supplier Rates, Seasons and Contract Uploads](https://test.sembark.com/travel-software/docs/rates-and-seasons.md)
* [Trip Sources (B2B Agents and Channels)](https://test.sembark.com/travel-software/docs/trip-sources.md)
* [Itineraries (Day-Wise Templates)](https://test.sembark.com/travel-software/docs/itineraries.md)

### Reports

* [Sales and Lead Reports](https://test.sembark.com/travel-software/docs/sales-reports.md)
* [Profit, Check-In and Checkout Reports](https://test.sembark.com/travel-software/docs/profit-and-checkout-reports.md)
* [Operational and Hotel Reports](https://test.sembark.com/travel-software/docs/operational-reports.md)

### Troubleshooting

* [Network Error](https://test.sembark.com/travel-software/docs/network-error.md)
* [Software Updates, Sessions and Timezone Issues](https://test.sembark.com/travel-software/docs/software-updates-and-sessions.md)